FAQs
our top ten most common questions
- where can I find the best selection of method?
- do you have any coupons or free samples?
- is method safe to use around pets?
- are method’s products safe for septic tanks?
- are method products safe on natural stone?
- can I use method HE-compatible laundry detergent for my standard washer?
retail
online shopping + shipping
- how long does delivery take?
- what is your returns policy?
- how much does it cost to ship my order?
- how do I cancel my online order?
- how can I check the status of my online order?
- where is the confirmation email for my online order?
product usage + packaging
- are the method cleaning wipes compostable?
- are method products safe on natural stone?
- do I need to rinse the counters after using method?
- can leaving method antibacterial cleaners sitting on counters (granite, stainless, etc.) do any damage i.e. discoloration? Does it strip any polish/finish?
- do method antibacterial cleaners kill bacteria on contact, or does the product have to sit on the surface for a while? Is this the same as for the traditional disinfectant?
- are antibac cleaners better than non-antibac?
the definition of a specific term (biodegradable, surfactant, naturally derived)
- what is the difference between sanitizing and disinfecting?
- what does method mean when it says “compostable”?
- what does method mean when it says “non-toxic”?
- what does method mean when it says “biodegradable”?
- what is EGBE?
- what does “naturally derived” mean?
safety + allergies
- is method safe to use around children?
- is method safe for people with asthma?
- is method safe for people with allergies?
- is the method bathroom tub + tile cleaner safe on stone surfaces?
- is the method daily shower cleaner safe on granite or marble?
- is the method bathroom tub + tile cleaner safe on acrylic or fiberglass?
product quality
website, newsletter + people against dirty
method as a company
- I saw Goop’s article that included low method ratings from the Environmental Working Group. Can you clear this up?
- I thought Method didn’t believe that you had to ‘kill’ to be clean. Why the change with the antibacterial products?
- who can I contact about your website?
- is method tested on animals?
- I want to know more about method’s labor practices overseas.
- where is method made?
ingredients
- Why do you use optical brighteners
- do you list your ingredients on your bottles?
- does method contain nuts or nut oils?
- does method contain any animal by-products?
- does method contain cocamide DEA?
- does method contain phosphates?